If you do not accept this policy, you should discontinue using the Application and Oscar’s Services.
- COLLECTION OF PERSONAL INFORMATION
We refer to two types of user information in this policy: Personally Identifiable Information (“Personal Information”) and non-Personally Identifiable Information.
Personally Identifiable Information refers to any information that can be used to uniquely identify, contact, or locate you. Examples include a name, physical address, e-mail address, telephone number, or a credit card number.
Oscar collects only the Personal Information that you voluntarily provide to us, such as when you register to use the Services, set up a profile, create content, sign up for an offer, complete a survey or provide feedback. If you purchase the Services, you might also be asked to provide your driver’s license, credit card and related information for verification and billing purposes.
You might also be asked for, or choose to provide, additional information about yourself that does not, itself, specifically identify you. This is non-Personally Identifiable Information. However, some information of this kind, such as your age, gender, geographic location and shopping preferences may be required (or merely requested) when you register for the Services, and may be associated with your Personal Information.
Oscar may also automatically collect other types of non-Personally Identifiable Information as you use the Services, including technical information (such as your IP address, mobile device ID, or browser type) and usage information (such as location data, preferred language, the parts of the Services you have visited, which links you have clicked and other information about how you interact with the Services). This information is anonymous, and is not associated with your Personal Information, although it may be associated with other pieces of anonymous information about you.
We may collect information about your movements throughout our Website or Application. For example, we can identify the pages on our website that your browser requests or visits. This information can only identify you as an individual if you have chosen to identify yourself, for example, by registering on our Website.
- USE OF PERSONAL INFORMATION
Your Personally Identifiable Information may be used in one of the following ways:
- To communicate with you;
- To allow you to use the Services, Website and Application;
- To comply with our legal obligations;
- To improve and enhance our Services;
- To send you promotions, marketing materials or information relating to our Services; or
- To bill your credit card or other specified form of payment, in accordance with our Terms & Conditions
- Non-Personally Identifiable Information may be used in the following ways:
- To enable us to generate aggregate data about site traffic and site interaction;
- To show you advertisements most relevant to you;
- To make improvements to the Application, Website and Services; and / or
- To inform potential partners and advertisers about the size and characteristics of our audience.
- DISCLOSURE OF PERSONAL INFORMATION
There are certain situations where it will be necessary for Oscar to disclose some of your personal information to the Host or Guest. As a Host, when your Parking Spot is booked by a Guest, your address will be displayed to the Guest so that the Guest can navigate to the Parking Spot. After the Booking has ended, the Guest will no longer have access to your address.
We may, at our discretion, further disclose your personal information if we deem it necessary for the provision of the Services or if a dispute arises between the Host and Guest (for example, where the Host suffers damage to the Parking Spot or the premises on which the Parking Spot is located).
Oscar does not sell or trade your Personally Identifiable Information to outside parties. We may disclose your Personally Identifiable Information to vendors who help us operate the Website or Application, conduct our business or provide the Services to you, such as credit card processors, customer service centres, or e-mail marketing providers. All such partners are obligated to keep your information confidential.
We may disclose Personally Identifiable Information, including to local, state, or federal law enforcement officials, when we believe in good faith that the law requires such action, or when required to do so by order of a court or other compulsory legal process. We may also share Personally Identifiable Information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or to prevent harm to the Website or Application.
We may use or distribute information about you and your use of the Services in ways that do not reveal Personally Identifiable Information. For example, we may share anonymous user information with advertisers and advertising networks to enable the display of targeted, relevant advertisements. We may also provide anonymous usage data or summary characteristics of our audience to potential partners and advertisers or post such information on publicly accessible areas of the Website.
- DISCLOSURE OF PERSONAL INFORMATION OUTSIDE AUSTRALIA
We may disclose personal information outside of Australia to third party providers located in other countries.
- SECURITY OF INFORMATION
The security of our data is very important to us. When you enter sensitive information (such as a credit card number) on our forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
In order for payments to be processed, you may need to provide some necessary details to our payment processing agent(s). These include bank account, PayPal, credit or debit card details. These details will be stored externally (in encrypted format) on the servers of the payment processing agent(s).
- COOKIES & OTHER TRACKING FILES
Cookies are small files that a website or one of its service providers transfers to your computer’s storage device via your Web browser (if your browser is configured to permit this) that enable its systems to recognise your browser and store certain information. We use “cookies” to collect information and improve our Services. We may use “persistent cookies” to save your user ID and password for future logins to the Service. We may use “session ID cookies” to enable certain features of the Service, to better understand how you interact with the Service and to monitor aggregate usage and web traffic routing on the Service.
Depending on your web browser, you may have the ability to accept or decline cookies. If you choose to decline cookies, you may not be able to sign in or use other features of the Services that depend on cookies.
Oscar maintains internal records of the usage of the Services. Logs include information such as IP (Internet Protocol) address, browser type and version, and computer operating system. Oscar uses logs mainly for internal systems administration and diagnostic purposes, and to detect improper use of the site. Logs may also be used to generate aggregate, non-Personally Identifiable Information for advertisers or other third parties.
- OTHER PRIVACY POLICIES
Occasionally, we may include or offer third-party products or services on the Website or Application that include links to external websites. These third-party sites have separate and independent privacy policies and terms of service, which will govern the use of any Personally Identifiable Information that you provide. While Oscar is not responsible for the use of your information by third parties, we nevertheless seek to protect our users and the integrity of our Website, and we therefore invite your feedback about these sites.
- ACCESSING OR UPDATED YOUR INFORMATION
All account settings can be changed from within the Application and the Website. This includes reviewing and changing Personally Identifiable Information, setting e-mail preferences for non-account related e-mails, cancelling or deactivating your account.
If you do not wish to receive direct marketing information, you may at any time opt out by contact us at [email protected]
New types of marketing communications might be added from time to time. Users who visit the Account Settings section can opt out of receiving future marketing communications or they can unsubscribe by following instructions contained in the messages they receive.
Administrative and account-related communications are necessary to ensure we provide our users with the highest level of service, therefore registered users are not permitted to opt out from receiving these communications, except in that event that you cancel your registration for the Services entirely.
Anonymous information relating to your past usage of the Services may remain in our archived records after your account has been deleted, and any content that you have contributed to the Services will remain visible to the same extent as if you remained a registered user of the Website.
- ACCESSING OR CORRECTING YOUR PERSONAL INFORMATION
You can access the personal information we hold about you by contacting us using the information below. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.
If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
- MAKING A COMPLAINT
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
Effective: 13 May, 2018