We understand that circumstances can change. Our Cancellation Policy is designed to provide clear and fair cancellation arrangements for Guests and Hosts while helping both parties manage confirmed parking bookings.
This Cancellation Policy should be read together with the Share with Oscar Terms & Conditions. If different cancellation terms are disclosed or agreed for a particular booking, those terms may apply.
If you book a Parking Spot that does not require Host approval, your booking is confirmed once the booking and payment process has been completed.
If you submit a booking request for a Parking Spot that requires Host approval, your booking is confirmed once the Host accepts your request. Where applicable, payment will then be processed in accordance with the payment arrangements for that booking.
Short-term bookings (less than 24 hours in duration)
Unless different cancellation terms are disclosed when you make your booking:
These cancellation terms apply where you cancel because you no longer require the booking. They do not limit any rights you may have where there is an issue with the Parking Spot or Services.
Long-term and Recurring Bookings
Unless different cancellation terms are disclosed or agreed, bookings exceeding 7 days and Recurring Bookings require 30 days’ notice of cancellation.
If you provide less than 30 days’ notice, an amount equivalent to up to 30 days of the applicable Parking Fee may remain payable.
If we notify you of a material price increase affecting an existing Recurring Booking and you are entitled under our Terms & Conditions to cancel before the new price takes effect, you will not be charged an additional early cancellation fee solely because of that price change.
Other bookings
For bookings that do not fall within the short-term or long-term/Recurring Booking categories above, the cancellation terms disclosed at the time of booking will apply.
If no separate cancellation terms were disclosed, please contact Share with Oscar as soon as possible if you need to cancel or change your booking.
Please contact Share with Oscar as soon as reasonably practicable if:
Where reasonably practicable, please contact us before purchasing alternative parking or incurring significant additional costs so that we have an opportunity to assist you or arrange a reasonable alternative.
Depending on the circumstances, you may be entitled to an alternative Parking Spot, refund, credit or another appropriate remedy.
A refund will generally not be provided merely because you:
Nothing in this Cancellation Policy limits any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.
If a Host cancels your booking, the Parking Spot becomes unavailable, or Share with Oscar needs to cancel or terminate a booking, we may provide a reasonable alternative Parking Spot, refund, credit or other appropriate remedy depending on the circumstances.
Share with Oscar may also cancel, suspend or terminate a booking where reasonably necessary, including because of safety or security concerns, suspected fraud or misuse, non-payment, breach of our Terms & Conditions, withdrawal or unavailability of the Parking Spot, operational requirements or circumstances outside our reasonable control.
Where you are entitled to a refund, Share with Oscar will process the applicable refund or credit in accordance with the circumstances of the booking and our Terms & Conditions.
Any applicable Platform Fee, third-party charges or other fees will be treated in accordance with the terms disclosed for the booking and applicable law.
A pause may be available for some long-term or Recurring Bookings, subject to approval by Share with Oscar and the relevant Host.
Unless otherwise agreed, a pause may be subject to a fee of 20% of the applicable weekly rate and a maximum pause period of one month.
Please contact us before the proposed pause date to confirm whether your booking is eligible and what conditions apply.
Short-term bookings
Log in to your Share with Oscar account and go to My Bookings. Select the relevant booking, then select Edit Booking > Cancel Booking.
If you experience any issues cancelling your booking, please contact us as soon as possible.
Long-term and Recurring Bookings
Please email contact@sharewithoscar.com to request cancellation.
Your email should include:
Unless different cancellation terms apply to your booking, please provide at least 30 days’ notice.
If you have any questions about cancelling, changing or pausing a booking, please contact us at contact@sharewithoscar.com.