We understand circumstances can change, so our Cancellation Policy aims to be straightforward and protect both parties who have entered into an agreement.
We ask that both our Hosts and Drivers provide one month’s notice when cancelling a booking. The notice period in the case of the Driver, allows them to organise an alternative parking space and for the Host provides them a chance to find another renter.
What happens when I cancel my booking?
If you cancel within 24 hours of the booking beginning or before, you can request a credit of the full amount. You may use this credit to make a booking on Oscar’s platform. You may also request a cash refund. Cash refunds incur a 10% processing fee. To request a cash refund, go to ‘Edit Booking’ > click on ‘Cancel or End my Bookings’ and continue with the steps to request a ‘Cash Refund’. The funds may take up to 5-10 business days to arrive back into your bank account.
After a booking has commenced, a minimum 1 month notice is required to end the booking if your booking is more than one month in duration.
Refunds will not be provided for cancellations with less than the required notice.
For bookings less than 1 month in duration, refunds will not be provided if you choose to cancel prior to the end of the booking period.
How will a refund work?
Upon cancelling a booking, the credits will be instantly returned to your account. These credits can be used to book parking at any location on the platform and will not expire. Cash refunds incur a 10% transaction fee. To request a cash refund, go to ‘Edit Booking’ > click on ‘Cancel or End my Bookings’ and continue with the steps to request a ‘Cash Refund’. The funds may take up to 5-10 business days to arrive back into your bank account.
The first 24 hours
If within the first 24 hours of the booking starting, you find that the car space is unsuitable, your vehicle does not fit, the space is unavailable or the description is significantly inaccurate, you will be eligible for a full refund if you raise this issue within the first 24 hours. Any issues raised after this 24 hour period require the proper notice period.
How do I cancel or end my booking?
To end a booking, go to ‘My Bookings’ > select the relevant booking > ‘Edit Booking’ > click on ‘Cancel or End my Bookings’.
Changing an end date
If you would like to change the end date of your booking go to ‘My Bookings’ > select the relevant booking > ‘Edit Booking’ > click on ‘Cancel or End my Bookings’ and edit the end date. The spot owner will be automatically notified of this change. Note, a minimum of 1 month notice is required to end a booking.
For spot owners
As with drivers, 1 month notice is required to change the end date of your booking. This is so that the driver has sufficient time to find another parking space or make other arrangements. Once you update the end date, the driver will automatically be notified via email of the end date.
If before the booking commences, you are unable to fulfil the booking please contact the team at email@example.com.
Still have a question?
Feel free to contact our team at: firstname.lastname@example.org